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Privacy Policy

Kilbeys Creatures
Effective date: 01.01.2026

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1. Who We Are

Kilbey's Creatures is an animal care and wedding dog chaperone service based in the United Kingdom.

For the purposes of data protection law, we are the “data controller” of your personal data under the UK General Data Protection Regulation and the Data Protection Act 2018.

If you have any questions about this policy or your data, you can contact us at:

Email: megan@kilbeyscreatures.com

 

2. What Information We Collect

We may collect and process the following personal data:

  • Your name

  • Email address

  • Phone number

  • Home address (for pet care bookings)

  • Wedding date and venue (where applicable)

  • Pet details (name, breed, age, medical information, behavioural notes)

  • Emergency contact details

  • Booking and payment information

  • Communication history

  • Any information you provide via forms, email, social media or third-party platforms

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We collect this information when you:

  • Fill in a Google Form at a wedding fair

  • Enquire via our website

  • Contact us through social media

  • Book services directly with us

  • Book services through third-party platforms such as Rover

  • Download a guide or marketing resource

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3. How We Use Your Information

We use your personal data to:

  • Respond to enquiries

  • Provide wedding dog chaperone services

  • Provide dog walking, pet sitting and other animal care services

  • Manage bookings and contracts

  • Communicate about appointments

  • Ensure the safety and wellbeing of your pet

  • Send marketing emails where you have opted in

  • Maintain records for legal, insurance and accounting purposes

We will only send marketing emails if you have given explicit consent.

You can unsubscribe at any time via the link in our emails.

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4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

Consent

Where you opt in to receive marketing emails (for example at a wedding fair or via our website).

You may withdraw consent at any time.

Contract

Where processing is necessary to provide booked services (e.g. dog walking, pet sitting, wedding chaperone services).

Legal Obligation

Where we are required to retain records for tax, insurance or regulatory purposes.

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5. Bookings via Third-Party Platforms

If you book services via third-party platforms such as Rover or contact us through social media platforms, your data may initially be processed under their privacy policies.

Once you engage our services directly, we process your data in accordance with this Privacy Policy.

We do not access more information than is necessary to provide our services.

 

6. How We Store Your Data

We use secure systems and trusted providers to store and manage personal data, including:

  • Google (Google Forms, Google Drive, Google Sheets)

  • Email marketing platforms (if applicable)

  • Secure devices and password-protected systems

We implement appropriate security measures including:

  • Strong passwords

  • Two-factor authentication

  • Restricted access

  • Secure storage of client records

We do not sell or trade your personal data.

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7. How Long We Keep Your Data

We retain personal data only for as long as necessary:

  • Marketing subscribers: up to 24 months of inactivity

  • General enquiries: up to 12 months

  • Active and past clients: retained as required for legal, insurance and accounting purposes

  • Pet care records: retained where necessary for safety and welfare documentation

You may request deletion of your data where legally permissible.

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8. Sharing Your Data

We do not share your data with other wedding suppliers, pet care providers or third parties for marketing purposes.

We may share limited information where necessary with:

  • Payment providers

  • Insurance providers (if required for claims)

  • Veterinary professionals in an emergency

We will only share information where necessary and lawful.

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9. Wedding Fair Sign-Ups

If you provide your details at a wedding fair via our Google Form, you will only be added to our marketing list if you actively tick the consent box.

Taking a brochure, business card or goodie bag does not automatically subscribe you to marketing communications.

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10. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request erasure of your data

  • Withdraw consent

  • Object to processing

  • Lodge a complaint

If you are unhappy with how we handle your data, you can complain to the:

Information Commissioner's Office

We would welcome the opportunity to resolve any concerns first.

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11. Updates to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

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